Last Updated: April 10, 2023
Zenly LLC is an entertainment company. Our products and services — including PawZen, advertising, commerce, and others that link to this Privacy Policy — provide soothing options to calm the occasionally savage beast that is your dog. We all have bad days or things that upset us. PawZen is a way to calm your dog and help your dog feel better by finding a way to rest more easily and relax.
When you use these services, you’ll share some information with us. So we want to be upfront about the information we collect, how we use it, whom we share it with, and the controls we give you to access, update, and delete your information.
In this Privacy Policy, we’ve tried to write it in a way that’s easy to understand but if you still have questions about anything in our Privacy Policy, just contact us.
Information We Collect
We collect information when you register for an account, create a profile, make a purchase, communicate with us via social media sites, request customer support, or otherwise communicate with us. The information you may provide includes your name, email, street address, payment method information, and other information about you included within your messages to us or otherwise provided via the app.
We may also invite you to provide us with some additional information such as a profile picture or avatar. Your picture can be of your dog, of yourself, or of the two of you together. Be creative! When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.
Information We Get When You Use Our Services
When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you listen to a particular song or story. Here’s a fuller explanation of the types of information we collect when you use our services:
- Usage Information. We collect information about your activity through our services. For example, we may collect information about how you interact with our services, such as which songs or sounds you play.
- Device Information. We collect information from and about the devices you use. For example, we may collect information about your hardware and software, such as the hardware model, operating system version, unique application identifiers, device usage data, language, and time zone.
- Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device.
How We Use Information
What do we do with the information we collect? We want to make the best collection of relaxing sounds to make your dog happy. To do that, we use the information collected to
- develop, operate, improve, deliver, maintain, and protect our products and services.
- monitor and analyze trends and usage in order to offer more of the sounds that appeal to your dog.
- enhance the safety and security of our products and services.
- verify your identity and prevent fraud or other unauthorized or illegal activity.
- use information we’ve collected from cookies and other technology to enhance our services and your experience with them.
- enforce, investigate, and report conduct violating our Terms of Service and other usage policies, respond to requests from law enforcement, and comply with legal requirements.
How We Share Information
The complete answer is that we do not share your data with anyone.
How Long We Keep Your Information
We store some information to offer the best possible experience for your dog. For example:
- We store your basic account information — like your name — until you ask us to delete it.
- We store usage information for different lengths of time based upon which songs or sounds we are testing for doggie happiness.
If you ever decide to stop using PawZen, you can just ask us to delete your account. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while!
Keep in mind that, while our systems are designed to carry out our deletion practices automatically, we cannot promise that deletion will occur within a specific timeframe. There may be legal requirements to store your data and we may need to suspend those deletion practices if we receive valid legal process asking us to preserve content, if we receive reports of abuse or other Terms of Service violations. Finally, we may also retain certain information in backup for a limited period of time or as required by law.
Control Over Your Information
We want you to be in control of your information, so we provide you with the following tools.
- Access, Correction, and Portability. You can access and edit most of your basic account information right in our app. It’s unlikely, but we may reject your request to access or update your personal information for a number of reasons, including, for example, if the request is unlawful.
- Deletion. While we hope you’ll remain a lifelong PawZen member, if for some reason you ever want to delete your account, just go here to learn how. You can also delete some information in the app, like your profile photo.
State and Region Specific Information
You may have specific privacy rights in your state or region. For example, in the United States, residents of California and other states have specific privacy rights. PawZen members in the European Economic Area (EEA), the UK, Brazil, the Republic of Korea, and other jurisdictions also have specific rights.
Children
Our services are not intended for — and we don’t direct them to — anyone under 18. And that’s why we do not knowingly collect personal information from anyone under 18.
Revisions to the Privacy Policy
We may change this Privacy Policy from time to time. But when we do, we’ll let you know one way or another. Sometimes, we’ll let you know by revising the date at the top of the Privacy Policy that’s available on our website and mobile application.